Please read our policies carefully. Any questions you may have can be raised with a member of our team & we will be happy to work with you to answer them. For health & safety policies including covid-19, please CLICK HERE.
Please note that due to covid-19, some of the below policy points may be superceded

Your Appointment

The time you are allocated for your appointment is based on the service you require.
To allow for the client in the appointment following yours to bee seen on time, please arrive ahead of your schedule appointment time - a waiting area is available.
If you are up to 15 minutes late for your appointment, please advise us of your delay if possible.
If you are later than 15 minutes for your appointment, we may have to offer you a shorter services or reschedule your appointment for a later date.

Cancellations

A minimum of 24 hours is required for any cancellations.
A cancellation made with less then 48 hours will require a cancellation fee of 50% of the appointment cost to be paid on your next visit.
Should you not attend the appointment & give no prior notice, the full amount will be required.

Medical Conditions

Each client is responsible for advising Crystal Nails Leeds of any adverse medical conditions (including pregnancy, allergies or ongoing medication.
This is to allow our trained staff to advise on whether the treatment is suitable for you.

Parking

We have over 10 FREE parking spaces available for use by customers only.
You are free to use our parking facilities for your appointment, howwever Crystal Nails Leeds accept no responsibility for any damage or loss of personal property.
Please take care while entering & exiting our customer car park.

Our Services

Crystal Nails Leeds reserve the right to refuse service.
We reserve the right to amend our prices & services at any time - if your appointment is made before the prices change, we will honour the original price at the time the booking was made.
Our offers can not be used in conjunction with other offers we have unless explicitly stated.
Gift vouchers must be presented to a member of staff prior to your appointment starting.
Lost vouchers / gift cards can not be replaced.
If you are unhappy with our service or a product of ours, please contact us immediately & we will work with you to address your conerns.